Microsoft Teams - Telephony - FAQ
Do I get a new phone number?
You keep your current phone number - there are no changes here.
Only in the conference rooms a telephone number may change.
I have 2 numbers, do I keep both?
There are colleagues who have both a Luxembourg and a Frankfurt telephone number. Unfortunately, Microsoft Teams only allows one telephone number per person.
For this reason, we will ask all persons concerned in advance whether both telephone numbers are required in future. If this is the case, we will determine the primarily used telephone number and find a solution so that you can also be reached via both numbers in the future.
How can I take my contacts from SwyxIT to Teams?
Teams uses the Outlook addressbook for calls. For this reason we will explain below how to export your contacts from Swyx and import them into Outlook.
First Step: Export your contacts from SwyxIT.
1. Open your Swyx application and press CTRL + P.
2. Select your Personal Phonebook and select “more”.
3. Choose “Export” to export your contacts as CSV-file. The downloaded file is now located in your Documents folder.
Second Step: Import your contacts to Outlook
1. Open Explorer and navigate to U:\IT\OutlookContactsImport
2. Select outlook_contacts_v1_5.exe. A black window will appear. Please wait and do not click it away.
3. The explorer window will open. Choose the previously downloaded CSV-file.
4. Depending on the number of contacts your contacts will now be created automatically in the next few minutes.
The import is successfully complete.
If you have any questions, do not hesitate to contact us!